Tec-Tel offers our customers the ability to purchase technical support services at hourly rates, which we call Block Hours. The hours are pre-purchased, typically in blocks of 4 to 40 hours. Use of the hours is scheduled in advance, for any time or any day, to perform any technical tasks that are in our core competencies. Hours are consumed at an accelerated rate for scheduled evening, weekend and holiday activities.
Our customers utilize Block Hour services for:
· Performance of preventative maintenance tasks
· Review and analysis of logs, process logs, up times and alarms, performance testing, and more.
· Moves, adding, changing users
· Technical assistance the morning after a critical change
· Basic training of customer support staff on the basic operations
· And more…